Privacy Policy

1. Introduction

At Roodieland, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our personalised video creation platform and services.

By using Roodieland, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, password
• Payment Information: Processed securely through Stripe (we do not store credit card details)
• Profile Information: User preferences, order history
• Communication Data: Messages you send to our support team

2.2 Content You Provide

When creating personalised videos, you may provide:

• Child's name, age, gender, and other personal details
• Photos and images you upload
• Video clips you upload
• Custom messages and text content
• Pet information and photos (if applicable)

2.3 Automatically Collected Information

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies: Session data, preferences, analytics

3. How We Use Your Information

We use your information to:

• Provide Services: Create and deliver personalised videos
• Process Payments: Handle transactions and billing
• Customer Support: Respond to inquiries and resolve issues
• Improve Service: Analyse usage patterns and enhance features
• Communications: Send order confirmations, updates, and promotional offers (with consent)
• Security: Detect fraud, prevent abuse, and protect our platform
• Legal Compliance: Meet legal obligations and enforce our terms

4. AI and Video Generation

Our platform uses artificial intelligence (AI) technology to generate personalised videos. When you create a video:

• Your uploaded photos and videos are processed by AI to create personalised content
• Text and personal details are used to customise character dialogue
• Content is processed securely and deleted from temporary storage after video generation
• Generated videos are stored for 6 months from creation date

We do not use your uploaded content to train AI models or for any purpose beyond creating your personalised video.

5. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encryption: Data transmitted over HTTPS/SSL encryption
• Secure Storage: Data stored on secure servers with access controls
• Payment Security: PCI-DSS compliant payment processing via Stripe
• Regular Audits: Security reviews and vulnerability assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Information Sharing and Disclosure

We may share your information with:

Service Providers:

• Payment Processors: Stripe for payment processing
• Cloud Hosting: Secure cloud storage providers
• AI Services: Video generation technology providers
• Email Services: For transactional and marketing emails

Legal Requirements:

We may disclose information if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

We do NOT sell your personal information to third parties.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyse platform usage and improve user experience
• Deliver personalised content and advertisements

You can control cookies through your browser settings. Disabling cookies may limit functionality of our Service.

8. Data Retention

We retain your information for different periods:

• Account Data: Until account deletion or as required by law
• Videos: 6 months from creation (unless deleted earlier)
• Transaction Records: As required by tax and financial regulations
• Upload Content: Deleted after video generation (temporary storage only)

You can request deletion of your data by contacting us

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your data

To exercise these rights, contact us

10. Children's Privacy

Our Service is designed for use by adults creating videos for children. We do not knowingly collect personal information directly from children under 13.

Parents and guardians provide children's information when creating videos. This information is used solely for video personalisation and is protected under this Privacy Policy.

If you believe we have collected information from a child without parental consent, please contact us immediately.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

12. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or through a notice on our platform. The "Last updated" date at the top indicates when the policy was last revised.

Continued use of our Service after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

15. Australian Privacy Principles

As an Australian-based company, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This includes:

• Open and transparent management of personal information
• Providing individuals with access to their personal information
• Ensuring quality and security of personal information
• Using and disclosing information only for primary purposes